- The lead time for your order can vary due to the cut-to-order nature of our goods. If you require your order by a specific date, please contact us before placing the order to confirm whether we can achieve it.
- Please note that shipping times provided are estimates only and are based on the time of dispatch, not the time of order. We use the most appropriate couriers available to us, but there may be factors outside of our control that occasionally could delay the delivery of your order. While we strive to resolve these issues as quickly as possible, we cannot be held liable for any costs or losses incurred due to delayed delivery.
Full Shipping Policy
- Lead Times: Our products are made to order, and lead times vary depending on the size and complexity of your order. We aim to dispatch your order as soon as possible and will provide an estimated delivery date at the time of purchase. However, please note that these are estimates only and may be subject to change due to unforeseen circumstances.
- Shipping Methods: We use a range of shipping methods, including courier services, for the delivery of our products. The shipping method used will depend on the size, weight, and destination of your order.
- Shipping Costs: Shipping costs will be calculated at checkout and will depend on the size, weight, and destination of your order. We offer free shipping on orders over a certain value (as indicated on our website) to selected destinations. Please note that we reserve the right to change our shipping rates at any time without notice.
- Delivery Times: Delivery times will vary depending on the shipping method used and the destination of your order. We will provide an estimated delivery date at the time of purchase, but please note that this is an estimate only and may be subject to change. Please note that we cannot be held responsible for delays in delivery caused by factors outside of our control.
- Delivery Address: We will deliver your order to the address provided at checkout. Please ensure that the delivery address is correct, as we cannot be held responsible for orders that are delivered to an incorrect address due to customer error.
- Delivery Inspection: Please inspect your order upon delivery to ensure that it is in good condition and that all items are present. If you notice any damage or missing items, please contact us within 24 hours of delivery.
- Failed Delivery Attempts: If the courier attempts to deliver your order but is unable to do so (e.g. if there is no one available to sign for the delivery), they may leave a card with instructions on how to arrange re-delivery or collection. If the order is not collected or re-delivered within the time frame specified by the courier, it may be returned to us. In this case, we reserve the right to charge a re-delivery fee.
- When choosing pallet shipment as the delivery method, please note that it is important to have the ability to receive a pallet during working hours at the delivery address. If the pallet delivery fails due to no one being available to receive it, it may incur further fees. It is the customer’s responsibility to make sure someone is available to receive the pallet on the day of delivery.
- International Shipping: We ship to selected destinations outside of the UK. Please note that international shipping rates may be higher than UK shipping rates and may be subject to additional taxes and duties. The customer is responsible for paying any such taxes and duties.
- Returns: If you wish to return your order for any reason, please see our Returns Policy for further information.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.